Once issued a refund receipt is sent to the guest. For any issues, the guest may contact Paymán Club's finance department.

Yes, Wi-Fi is available in all properties

If booked through an OTA you can cancel by contacting them, if booked directly, you can call or email us.

A refund takes up to 14 working days depending on the guest’s banking procedures.

Cancellation Policies: Flexible and Monthly: Cancellation is free of charge until 5 days prior to arrival. The total price will be charged if cancelled less than 5 days prior to arrival. Early Bird: Non-Refundable. Book at least 3 weeks in advance to receive a discount.

The guest can cancel anytime, but the cancellation policies apply.

The finance department will issue the refund once approved.

Before 11 am.

Please hand it in at reception or deposit it in the key safe if available.

Between 3 pm - 11 pm.

Yes, early check-ins are available at an additional cost and must be pre-arranged with the booking agent.

Once all the booking steps are done, our agents will assist the guest with check-in.

Yes ID or a valid driver’s licence is required to be shown.

Unfortunately not.

Your key is handed in at reception or put into the key safe.

Yes, but advising the hotel of late arrival is mandatory.

You will receive an email from the booking department once your booking is confirmed.

Please check with your bank and failing that please email our finance team for an update.

For bookings less than 20 days, you can proceed via the link or card at reception. For any longer-term bookings, you MUST proceed via BACS, or pay by card at the reception.

The deposit will be released 48 hours after check out and you will receive it within 14 working days.

Yes.

Violating the terms and conditions, and/or breakage and missing items.

Yes, the security deposit will be refunded upon a safe check out.